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AHRDF outage 6 June 2022

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• AHRDF outage 6 June 2022

• AHRDF outage 6 June 2022

  VK4ADC > 06-06-2022, 04:22 PM

  Hi all,
  
  Apologies for the outage but it was beyond my immediate control.  It was first noticed about 8AM and a support ticket raised with the hosting company, and I'm not totally sure about its return but somewhere around 4PM..  Basically about 8+ hours outage.
  
  It seems that the shared web server in the datacentre in Sydney ended up with a full hard disk where the SQL database activities occur - so while static HTML pages were served, any dynamically generated pages were not !  Obviously their network server status monitoring did not pick up the issue  .... Grrrr.
  
  It had nothing to do with any non-renewal of AHRDF.NET !!
  
  Doug, admin
  
  Addendum : The web server was fixed about 4PM but email support finally returned about 9PM after multiple exchanges with support staff. Not happy Jan !

• RE: AHRDF outage 6 June 2022

  VK2CSW > 07-06-2022, 05:11 PM

  Cheers Doug.
  
  Thanks for your efforts.

• RE: AHRDF outage 6 June 2022 (and more..)

  VK4ADC > 01-11-2022, 11:01 AM

  31st Oct / 1st Nov 2022  : 
  Well it happened again, same issue - not enough disk space for the SQL server to operate.  The resulting message was along the lines of...
  
  SQL Error:
  2002 - Connection refused
  Query:
  [READ] Unable to connect to MySQL server
  
  
  -then-
  
  SQL Error:
  1203 - User ahrdf already has more than 'max_user_connections' active connections
  Query:
  [READ] Unable to connect to MySQL server
  
  This server is not within my immediate control so while I raised a support ticket about 10PM Monday night, it was not actually resolved until 10AM Tuesday.  The server is in Sydney but the management is done from the USA, something I was not aware of when I first started using this company. 
  
  It is what it is.. and since it is not a critical facility then some outages can occur without inflicting any real damage.
  Just somewhat annoying, that is all.
  
  73 Doug
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