07-06-2023, 04:28 PM
Wondering has anyone here had dealings with a Melbourne based company called Australian Wind and Solar? https://www.australianwindandsolar.com/
I have, and it has not been a good experience at all.
As its often very windy here I had contacted this business last year and ordered a wind turbine system, in October 2022. Of which to confirm my intention they wanted a 50% deposit, which I thought was a bit much for a deposit, but paid anyway.
They told me there would be an 8 week lead time and this has long gone and currently close to 40 weeks probably.
Earlier in February the system was still not ready and I requested to cancel the order and get my deposit refunded. They basically told me that of the money I had paid, they would refund me 10% of the amount I had paid due to restocking etc. So I was basically forced to keep waiting for the order.
Then they came up with a story that they were waiting for a specific part to come in so they could finish my order, in the mean time could I pay the full amount? I declined and said I would wait for the system to be ready and then would pay the full amount. In the following days I then got a call from one of their managers saying that unless I paid the full amount, they would not order the part they previously told me they were waiting on?! So I had one person telling me the part was ordered and they were waiting for it to arrive, then I was told they would not order it unless I paid the full amount.
Already having waited a long time, I reluctantly paid the remaining 50%. This was mid February. After this, I did not hear from them. I waited till the end of March and rang them and they told me the part would be 2 weeks away. After 2 weeks, I called them and they said they would call me with info, which they never did. I made this request 3 times with no resulting call back.
After this I emailed them and threatened to go to ACCC, and they finally responded, strangely claiming they did call me back with the information I requested in the 3 times when no one called me back
weird. They also claimed they are waiting on a part out of their control.
After reading this crazy stuff claiming they called me back each time, and the length of time I have been waiting, in early May I have told them on email I wish to cancel the order and have my money returned, of which I got no response what soever and still havent.
I have now made a report to the ACCC and also NSW Fair Trading and received a good response from both. The issue is still on going but hopefully will be resolved soon.
I would not recommend anyone go anywhere near this business, we have had nothing but nightmares, especially knowing they have taken our money and they way we have been treated.
I have, and it has not been a good experience at all.
As its often very windy here I had contacted this business last year and ordered a wind turbine system, in October 2022. Of which to confirm my intention they wanted a 50% deposit, which I thought was a bit much for a deposit, but paid anyway.
They told me there would be an 8 week lead time and this has long gone and currently close to 40 weeks probably.
Earlier in February the system was still not ready and I requested to cancel the order and get my deposit refunded. They basically told me that of the money I had paid, they would refund me 10% of the amount I had paid due to restocking etc. So I was basically forced to keep waiting for the order.
Then they came up with a story that they were waiting for a specific part to come in so they could finish my order, in the mean time could I pay the full amount? I declined and said I would wait for the system to be ready and then would pay the full amount. In the following days I then got a call from one of their managers saying that unless I paid the full amount, they would not order the part they previously told me they were waiting on?! So I had one person telling me the part was ordered and they were waiting for it to arrive, then I was told they would not order it unless I paid the full amount.
Already having waited a long time, I reluctantly paid the remaining 50%. This was mid February. After this, I did not hear from them. I waited till the end of March and rang them and they told me the part would be 2 weeks away. After 2 weeks, I called them and they said they would call me with info, which they never did. I made this request 3 times with no resulting call back.
After this I emailed them and threatened to go to ACCC, and they finally responded, strangely claiming they did call me back with the information I requested in the 3 times when no one called me back
weird. They also claimed they are waiting on a part out of their control.After reading this crazy stuff claiming they called me back each time, and the length of time I have been waiting, in early May I have told them on email I wish to cancel the order and have my money returned, of which I got no response what soever and still havent.
I have now made a report to the ACCC and also NSW Fair Trading and received a good response from both. The issue is still on going but hopefully will be resolved soon.
I would not recommend anyone go anywhere near this business, we have had nothing but nightmares, especially knowing they have taken our money and they way we have been treated.